What Is A Business Phone Number?

Business phone numbers aren't attached to a specific phone system. A service provider's app allows you to use the same number across different devices and locations, wherever you are.

A SIP trunk is the modern-day equivalent of a T1 trunk. Where in the past you would buy a T1 trunk from a Telco provider and connect it to your legacy PBX, today you can make a purchase from an ITSP (Internet Telephony Service Provider) and connect it to your VoIP / IP PBX. SIP trunks use the SIP standard. The name ‘trunk’ comes from the telecom world and it means, more or less, a group of phone lines.

How long does it take to get a DID number?

As your new DID number is based on the cloud, getting it set up is almost instant. Once numbers are demanded, your numbers can be activated and ready to go in a very short time depending on country specific regulations.

Can I call every country?

Call Center Studio supports international calling to every single country in the world. For local outbound calling please talk to an expert since it depends on country specific regulations.

What Are The Different Types of Business Phone Numbers?

Local phone numberInternational phone numbersToll free numbersVanity phone numbers

WHITEPAPER

AI in Customer Experience: State of the Industry 2025

How a $300 billion industry is changing?

by Laurent Philonenko

Everybody Wants Better Service

Cost Reduction
Make interactions less expensive – average call cost in the US is ~$5
Customer Satisfaction
Make it easier for customers
Revenue Uplift
make every interaction a sale opportunity
Loyalty
Make every customer a fan of the brand

The Human-AI Collaboration

AI Capabilities

Data processing at massive scale
Consistent responses across channels
24/7 availability without fatigue
Handling routine inquiries efficiently

Human Strengths

Emotional intelligence and empathy
Creative problem-solving
Handling complex edge cases
Building genuine relationships
Certainty

AI-Supported Customer Service Agents

AI handles routine tasks while humans manage complex issues.
Progressive automation

Where Can AI Help in Customer Experience

Customer Facing
IVA, chatbots
Authentication (biometrics, zero trust)
Customer journey “are you calling for that”

Agent Support

Real time assistance and sentiment
Compliance to script
After call work summary
Next best action

Back end

Analytics – feature selection (what explains what)
Segmentation / routing of calls
Performance analysis – Workforce Optimization

The Missing Link: Data

How Many Times Do You Have To Repeat Yourself?
How Many Times Are You Transferred?
How Many Times Is Additional Info Needed?
Without Data, Bots Can’t Do Much

The Big Debate: Does AI Replace People In Customer Service?

It’s Going To Take Time
Not 80% by 2026, Maybe 20% by 2030.

The Voice Response in 1990s Didn’t Eliminate Agents

A lot of calls are processed automatically already today

If It Was Easy, It Should Have Been Automated Already, With or Without AI – The Klarna Disinformation (NY Times 02/02/2025)

Mr. Siemiatkowski has conceded that the picture is somewhat more complicated than his company’s news releases have suggested… Klarna had been relying on humans to perform customer service tasks that other companies had automated long before A.I… As a result, Klarna replaced more workers than other companies would have replaced.

What You Should Do?

Start Small and Learn What Works For You
Think About Which Workflows / Processes Are Broken
Build Skills and Don’t Forget: AI needs care and feeding – good, up-to-date data
If Using LLMs, Be Aware of Pitfalls: An LLM Is Not A Database and Is Not Deterministic
Watch Costs: Salesforce Agentforce is $2 Per Conversation…It Adds Up Fast!

Future Trends: Late 2020s and 2030

Agentic AI

Autonomous systems that make decisions and take actions on behalf of customers.

Emotion AI

Technology that recognizes, interprets, and responds to human emotions with nuance.

Immersive CX

AR/VR experiences powered by AI for revolutionary customer interactions.

Ambient Intelligence

AI embedded throughout environments, anticipating needs without explicit commands.